Important Information (FAQ’s)

1. How do I know the prices I see on your site?

You can find all our prices listed in Australian Dollars (AUD), and they include GST. We wanted to keep things simple and clear for you.

2. I’m excited about my order! When will I know you’ve received it?

As soon as you place your order, we’ll send you an acknowledgement email. You can sit back and relax knowing that your order is being processed. We’ll also send another email when your items are dispatched, so you can track your delivery.

3. What if the item I want is not available?

We do our best to keep all our items in stock, but sometimes we run out. If this happens, we’ll let you know straight away.

4. When will my order be dispatched?

We’re as excited as you are about your order! We’ll dispatch your items on the same or next day if your order comes in on a weekday (excluding public holidays).

5. What if I need to change my order after it’s placed?

Unfortunately, we can’t modify or cancel orders after they’re placed. We ask that you double-check your order before submitting to ensure you’re happy with your choices.

6. How can I keep track of my order?

Don’t worry, we’ve got you covered. We’ll send you an email with tracking information as soon as your order has been processed.

7. What if I’m not home for the delivery?

We understand that life can get busy. If you’re not available, please ensure someone else can sign for your parcel at your chosen address. Alternatively, select ‘Authority to Leave’ at the checkout and we’ll leave your parcel at your delivery address.

8. Can I return my order if I’m not satisfied?

If you’re not completely satisfied with your order, we’re here to help. You can contact us within 28 days of placing your order to initiate a return. However, please note that we cannot offer refunds or returns for change of mind or cancelled orders after the sale.

9. Who pays for the return postage?

For all returns that meet our policy criteria, a freight fee of $9.95-$19.95 will apply.

10. What if I receive the wrong item?

If there’s a mix-up and you receive the wrong item, we’ll make it right. Our customer service team will arrange to send you the correct order.

11. What happens to my returned items?

When you return an item, you’re also giving back. Usable returned products are donated to local charities supporting mothers, babies, and children.

12. Can I return sale items?

We ask that you choose sale items carefully, as we are unable to offer returns for these unless they are faulty.

13. Is my personal information safe with you?

Your privacy is our priority. We promise to keep your information safe and use it only for the purposes stated in our privacy policy.

14. How can I stop receiving marketing messages?

We understand if you need a break from our updates. You can easily unsubscribe at any time by clicking on the unsubscribe link at the bottom of any email or SMS we send you.

15. Under which laws do these Terms and Conditions operate?

The laws of Australia govern our Terms and Conditions, making sure we’re all playing by the same rules.

16. What does a subscription with Joyfull Mealtimes mean?

Some of our products are available on a subscription basis, which means they’ll be delivered to you automatically at your chosen frequency. It’s a hassle-free way to keep your pantry stocked.

17. What’s User Generated Content?

We’re always excited to see your content! Any text, images, audio, or video you submit to our website is considered “user content”. By sharing it with us, you’re giving us permission to use it across various media platforms.

Last Updated 1/02/2024

1. Acceptance of Terms By accessing or using Joyfull's website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree, you must not use our website.
2. Definitions

• "User" refers to anyone who accesses or uses our website.
• "Content" includes all information, text, images, and other materials on the website.
• "Services" are the products and offerings provided by Joyfull, including silicone feeding sets and educational resources.

3. Use of the Website You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Unauthorised use may give rise to a claim for damages and/or be a criminal offence.
4. User Accounts To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
5. Intellectual Property Rights All content on this website, including design, text, graphics, and images, is owned by Joyfull or its licensors. No content may be copied, reproduced, or used without prior written consent from Joyfull.
6. User Contributions Users may post reviews, comments, and other content, provided it is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties.
7. Purchases and Payments Joyfull offers silicone feeding sets and educational resources for purchase. All prices are listed on our website and are subject to change. Payment must be made at the time of purchase.
8. Shipping and Returns We ship products as per the shipping policy outlined on our website. If you are not satisfied with your purchase, you may return the product within a specified period for a refund or exchange, subject to our return policy.
9. Privacy Policy Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the website.
10. Disclaimers and Limitation of Liability Joyfull provides the website and its contents on an "as is" basis. We do not guarantee that the website or any content will be error-free or uninterrupted. Joyfull will not be liable for any damages of any kind arising from the use of the website.
11. Indemnification You agree to indemnify and hold Joyfull harmless from any claims, damages, expenses, including reasonable attorneys' fees, arising from your use of the website or your violation of these Terms of Use.
12. Governing Law and Jurisdiction These terms are governed by and construed in accordance with the laws of Australia. Any disputes will be resolved in the courts of Australia.
13. Changes to Terms Joyfull reserves the right to make changes to these Terms of Use at any time. Your continued use of the website following any changes indicates your acceptance of the new terms.
14. Contact Information For any questions or concerns regarding these Terms of Use, please contact us at hello@joyfullmeltimes.com.au

Liability Waiver Joyfull's products, including silicone feeding sets and educational resources, must be used with adult supervision at all times. Joyfull is not accountable for any incidents or injuries resulting from the use of our products. By purchasing and using our products, you acknowledge and agree to this liability waiver.